DELIVERY CONDITIONS
ORDERS BEFORE 5:00 PM WILL BE DELIVERY NEXT DAY FOR ONLY $20.00 WITHIN MIAMI BEACH, MIAMI DADE COUNTY, AND BROWARD COUNTY ONLY. To honor our satisfaction guarantee, the recipient may be called to schedule delivery.

DELIVERY STATUS
Please consider your order delivered on the day you requested if you receive a confirmation. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.

SUNDAY DELIVERY
Due to limited availability of florists open Sunday, we can not guarantee delivery on Sunday. However, Monday will need to be an option for delivery if Sunday is not available. For deliveries on Sundays, you must place the order on Fridays.

FLORAL ORDER DELIVERY TIMES
Most florist shops make deliveries during normal business hours (9 AM to 6 PM). Outside of the above situations we are unable to guarantee delivery request for a special time or within an hourly range unless verbally agreed.Request may be taken for either an AM or PM delivery with verbal confirmation, but they can not be guaranteed. Please note that additional delivery specifications such as ” Delivery by 10 am if placed into special instruction may incur an additional charge. However, since we do not know each florist’s delivery schedule for a particular day, we will be unable to guarantee delivery requests for a specific time or within an hourly range unless verbally agreed. Requests may be taken for either an AM or PM delivery with a verbal confirmation, but they cannot be guaranteed without an additional fee required for special delivery.

INCORRECT ADDRESS/RE-DELIVERY
Changes to address information or incorrect addresses after the order has been placed resulting in a re-delivery will be subject a $10.00 charge.

WHEN THE RECIPIENT IS NOT HOME
The florist may choose to leave the arrangement with a neighbor or manager and attach a note to the recipient’s door stating who accepted the arrangement on their behalf; or if the area is secure, to leave the arrangement at the door. The florist may also leave a note on the recipient’s door asking the recipient to call the florist’s shop and arrange a convenient time for re-delivery. Another option is calling the recipient first to arrange a delivery time. If the recipient is at work all day, we suggest sending the arrangement to the workplace. Incomplete or incorrect address or phone numbers may delay delivery. Most florists employ professional delivery personnel who will find the best delivery choice for your special gift.

DELIVERY TO SCHOOLS
There are issues with deliveries to schools that customers should be aware off, floral orders are delivered to the office, sometimes the office does not notify the recipient, that a floral orders is in the school, often times on holidays such as Valentines day the office will refuse the delivery. It is the policy La Vie En Rose NK that when we arrive at the school with the flowers our obligation is finished. That is if the flowers do not make it to recipient we still need to be paid.

DELIVERY TO HOTELS
Hotels have special issues in sending flowers to a guest. First the guest may not have checked in at the time the gift arrives. Secondly, many times guests are not registered under their name. When sending flowers to a hotel guest it is best if you give us the room number, arrival date and time, cell phone of the guest, any other names that they may be checked in under. We are not allowed to deliver to the guest’s room and we must leave them with the bell man or receptionist, many times we may need to tip the bell man – if so an additional charge will added to your bill. Our responsibility ends at the time the flowers have been delivered to the hotel, If the flowers are never delivered by the hotel to your recipient you will still need to pay for the flowers.

VALENTINE’S & MOTHER’S DAY
Due to the high demand of Valentine’s & Mother’s Day delivery, we can not guarantee any specific timed delivery requests. All orders will be delivered by 5pm to businesses and by 9pm to residences. Delivery confirmation’s are not available until same day the date of delivery. During this holidays, deliveries may be made as late as 9pm. For business deliveries, if the business is closed or not accepting deliveries, delivery will be attempted the next business day. Basic delivery fees will be applied and charged for re-delivery.

RETURNS & REFUNDS

Please choose carefully as we will not be able to offer refund or exchange on any La Vie En Rose NK Flower Arrangements due to simple change of mind or failure to observe shipping information.

All our arrangements are made to order.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products

FAULTY ITEMS

We are so sorry if the item you received was damaged or incorrect! Please contact our Customer Smiles Team so we can resolve this issue for you. Send us an email at [email protected] and attach the pictures of your item.

All refunds granted will be issued via the payment method you used to purchase the item.

PRIVACY STATEMENT

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected]

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 5 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 6 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 7 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected]

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